Mittwoch, 2. März 2011

The Knowledge Charter

Apart from the authors of "The nonsence of 'Knowledge Management'", almost everyone praises the importance of knowledge and its management for companies in the 21st century. It is one of the buzz words, and in a kind of collective gymnastics exercise many companies claim it the vital asset and resource.
And many companies have heavily invested in IT systems in order to harvest the knowledge treasures.
Nevertheless we have extreme difficulties to measure this intellectual capital (see Sveiby for "Methods for Measuring Intagible Assets, an overview of 34 methods with links)".
Perhaps this is also the reason, why knowledge has often failed to enter corporate culture and values, which I would consider a very natural and logical consequence of the buzzed vast meaning.
In the last post I have argued Why it is not enough to be a Knowledge Worker and that modern companies (as well as world society) needs the "Knowledge Citizen". There you find the expectations that we in Ericsson have formulated on every employee with regards to knowledge and collaboration. Which behaviours and attitude an ideal employee should deploy.
"Citizen" is a term from social contract theory, which carries with it responsibility.
But this is only one side of the coin, at the same time is carries also rights with it. Rights that have neither formulated nor discussed so far. A company, which calls itself really knowledge-centric, must not only demand from employees, but must also commit to provide. It must constitute itself as knowledge-centric. A Knowledge charter is a first attempt towards this constitution.
Ingredients of a Knowledge Charter:
  • The right to be a Knowledge Citizen
  • The right to collaborate
  • The Big Picture in open leadership communication
  • Constructive feedback and a learning organization
  • Recognition to performance as Knowledge Citizen
  • Facilitation to act as Knowledge Citizen and to collaborate
  • Freedom of thought and speech
  • The right of initiative (address topics by referendum to top mgmt)
As a Knowledge Citizen, everybody should have an opinion. Do you agree? Are there key ingredients missing? Would you skip anything?
Obviously such a document implies further consequences.


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